Customer Service Representative (CSR) – Welcome Centre
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SAIT is a global leader in applied education and an institution that empowers employees to make a difference in the lives of our students. Building on more than a century of history we are looking for innovative employees wanting to create a future with us. As part of our team you are encouraged to be bold and inventive bringing new ideas to the table. Change excites you.
SAIT offers the chance to do work with a purpose preparing the next generation of industry leaders entrepreneurs advocates and explorers. We develop leaders in the classroom and our workspaces encouraging lifelong learning for both students and employees.
Your future starts now at SAIT.
We are looking for individuals who align with our commitment to excellence and who demonstrates:
oa growth mindset through curiosity creativity and collaboration
oleads with a world-class customer experience mindset
ois dynamic and responsible to the needs of stakeholders speed and agility are critical
osomeone who embraces trial and error as an important part of learning
The Opportunity
As the first face of SAIT the Welcome Centre Customer Service Representative(CSR) delivers warm professional and knowledgeable support to students alumni staff faculty and the public. This dynamic role involves triaging inquiries guiding guests through SAITs services and supporting recruitment and events. CSRs create lasting first impressions while embodying SAITs commitment to service excellence and student success. Strong communication critical thinking and sound judgment are key to thriving in this fast-paced people-focused environment.
The Role
- Act as the first point of contact across multiple channels (phone email chat in-person).
- Assess and triage inquiries guiding students to appropriate services.
- Foster a welcoming inclusive and professional environment aligned with SAIT values.
- Support recruitment tours orientation and major events (Convocation Open House).
- Operate and plan Welcome Centre pop-ups and high-traffic events.
- Provide accurate timely support for enrolment progression graduation and general inquiries.
- Maintain strong knowledge of SAIT services and student lifecycle.
- Resolve concerns and escalate complex issues appropriately.
- Log inquiries document triage processes and maintain case notes.
- Contribute to FAQs self-service tools and CRM prospect tracking.
- Support mentorship and training process of new staff ambassadors and volunteers.
- Collaborate cross-departmentally to resolve inquiries and enhance student success.
- Recommend service improvements and demonstrate respect for all through intercultural communication and ongoing learning (e.g. equity diversity and inclusion; digital literacy).
- Provide input and feedback on KPIs performance metrics and evaluation tools to support continuous improvement.
- Uphold SAIT policies POPA guidelines and protect student data.
Qualifications & Experience
- Diploma in Business Administration hospitality administrative information management marketing communications or related fields
- 1-2 years in a customer-facing role preferably in education hospitality or retail
- Equivalent combination of experience and education may be considered
Skills Required
- Strong written and verbal communication
- Public speaking proficiency
- Service-oriented with hospitality expertise
- Excellent organizational and time management skills
- Self-managed with minimal supervision required
- Calm and professional under pressure
- Inclusive mindset with intercultural competence
- Quick learner with digital dexterity across systems and technologies
- Resilient and consistently positive attitude
Job Classification: A5019 - Customer Service Representative
Salary Range: $46841.60 - $54246.40
# of Positions: 2
Hours Per Week: 40
Position End Date:
Posting closing date: September 29 2025 at 4:00pm
Equity diversity and inclusion (EDI) is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT we understand that experience comes in many forms. Were dedicated to adding diverse perspectives to SAIT - so if your experience is close to what were looking for please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
To Apply
Please apply using Chrome as applications are only supported using Chrome on desktop. To continue with the online application process click on the Apply For This Job button or use your LinkedIn applications should be made through ouronline using this system to apply for this position you agree that your candidacy will be visible to all hiring managers at SAIT. If you have concerns about this please contact do not apply to this email address allapplications should be made through ouronline system.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
The Southern Alberta Institute of Technology (SAIT) has been made aware of individuals or organizations posing as SAIT using false SAIT postings to attract job seekers and collect personal information.
Please be aware that SAIT will never request information beyond what is required for a resume. SAIT will never ask for sensitive personal information such as birthdates banking social insurance or health care account information for our application process.
Career opportunities at SAIT will always be posted on the SAIT career site. If you are uncertain about the validity of a posting or offer please forward the suspicious posting
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A Minsait é uma empresa do grupo Indra. Somos uma empresa de transformação digital e tecnologia da informação que oferece a seus clientes de diferentes segmentos tecnologias disruptivas e serviços especializados. Estamos presentes em mais de 140 países , e combinamos nossa experiência ... View more
