Scheduling Coordinator

Friends for Lifeis a locally owned and operated Non-Medical Home Care Agency that serves the Denver-Metro area. We are looking for a dynamic self-starter to be ourScheduling Coordinator to oversee all scheduling in the Denver-Metro and surrounding area. We hope to find a candidate who will help us continue to focus on high-quality consistent care for Clients while nurturing Caregiver retention and relationships etc.

The Scheduling Coordinator is responsible for upholding the Friends for Life Mission & Vision by overseeing and maintaining Client and Caregiver schedules and supporting the overall quality of care with Caregiver matching and consistency. This position is key for supporting the Care Team by keeping up-to-date Caregiver availability and matching criteria seeking out best-fit Clients and ensuring Caregiver satisfaction with assigned Clients.

Responsibilities Include but may not be limited to:

• Schedules shifts by matching Caregiver qualifications and availability to Clients needs and desired schedules focusing on long-term consistency
• Daily monitoring of shifts to ensure timely attendance of staff
• Promptly respond to/problem-solve situations involving scheduling conflicts emergencies and call-offs
• Prompt and thorough communication with Clients families and Caregivers regarding schedules
• Communicate with current & new Caregivers and monitor ongoing staff availability schedule changes matching criteria and scheduling expectations
• Thorough documentation of tasks changes conversations and necessary follow-up inWellsky (online platform)
• Works with Care Team Managers regarding staff Clients scheduling etc. issues
• Responsible for Caregiver time-off requests review and processing
• Verify appropriate billing & payroll rates are assigned to all shifts
• Send out Client calendars per preferred frequency
• Upholds and enforces company policies and procedures
• Quarterly Reviews and Projects per company need
• Promotes Caregiver and Client retention
• Participate in On-Call rotation as needed

Qualifications:

• 2 Experience as a Scheduler preferably in Home Care required
• 2 years of administrative support experience ideally in-home care or medical office setting
• Competent knowledge of Microsoft Office and ability to become proficient in our specialized scheduling software (Wellsky Personal Care)
• Positive & Resilient- Deals effectively with pressure; remains optimistic and persistent even under adversity.
• Creative and innovative maintains flexibility to meet agency goals
• Strong planning and organizational skills attention to detail and a sense of urgency
• Adaptable to changing priorities while maintaining effectiveness
• Takes initiative is independent and makes well-informed effective and timely decisions according to agency policies and company Mission & Vision
• Communicates effectively listens sensitively adapts communication to the audience and fosters effective communication with others
• Understanding of responsibility to contribute and communicate effectively with the team as this role plays an integral part in maintaining the companys Mission & Vision