Departmental Technician 7-E9 Office of Child Support
Departmental Technician 7-E9 Office of Child Support
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Job Description
Job Description
The MDHHS mission is to provide opportunities services and programs that promote a healthy safe and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity respect and fairness. For more information please visit ourMDHHS Diversity Equity and Inclusion Plan.
Diversity Equity and Inclusion at OCS
The purpose of the position is to perform technical assignments monitor initiate and implement procedures necessary to perform child support centralized functions relating to enforcement system maintenance and customer service. This is a position where the employees perform duties that involve finding resolution on specific case or system-related issues or handling projects that involve utilizing a centralized process. The employee gathers data and performs other statistical compilations as required. Employee may serve as the first level of contact for DHHS staff OCS Child Support Specialists Prosecuting Attorney staff (PA) Friend of the Court staff (FOC) and child support case members; providing technical assistance in resolving centralized enforcement or customer service-related issues. This position is required to perform liaison activities with FOC staff OCS staff and other partners and stakeholders in assisting with customer service system maintenance or enforcement issues.
Position Description
Job Specification
To be considered for this position you must:- apply for this position online via NEOGOV; click on Apply in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
- relevant experience and/or education referred to in supplemental questions must be documented in resume transcript and/or application to allow for accurate screening.
- attach a resume identifying specific experience and dates of employment. Dates of employmentshould include month and year and hours per week.
- attach a cover letter.
- If applicable attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based internet or copies of unofficial transcripts. Official transcripts provide the name of the institution confirmation that a degree was awarded and on what date and the registrars signature. Please review Civil Services guidelines regarding Official Transcripts: Official Transcripts ()
Required Education and Experience
Education
Education typically acquired through completion of high school.
Experience
Departmental Technician 7
One year of experience performing administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.
OR
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OR
One year of experience performing administrative support activities equivalent to the 9-level in state service.
OR
Two years of experience as a technician or paraprofessional including one year of experience equivalent to the intermediate level in state service.Alternate Education and Experience
Departmental Technician 7 Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. Departmental Technician 8 Possession of a Bachelors degree may be substituted for the experience requirement. Departmental Technician E9 Possession of a Bachelors degree and one year of job-related experience may be substituted for the experience requirement. Additional Requirements and Information
The physical location of this position is Romney Building Floor 12 111 S Capital Ave Lansing MI. Based on operational needs and within established limits remote work and alternate or hybrid work schedule requests for this position may be considered.
Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely employees will be responsible for providing other components of a remote office at their own expense including:
Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview- A secure work location that allows privacy and prevents distractions.
- A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
- Suitable lighting furniture and utilities.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including but not limited to responses to application questions and responses to interview questions or exercises.
If you previously held status in this classification and departed within the last three (3) years please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.
Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The Department of Health and Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
For information about this specific position please email. Please reference the job posting number in subject line.
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Accommodations
If you require a reasonable accommodation to participate in the application or selection processes please contact the ADA coordinator for the agency that posted this position vacancy.
Required Experience:
IC
Employment Type
Full-Time
