Customer Service Manager
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Job Location:
Piedmont, CA - USA
Monthly Salary:
$ 65000 - 70000
Posted on:
25-09-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Were seeking a dynamic and empathetic Customer Service Manager to elevate our customers experience. This role is ideal for someone who thrives in fast-paced environments loves solving problems and is passionate about building strong relationships with customers and team members alike.
Salary: $65000 - $70000/yr DOE
Responsibilities
Customer Experience Management
o Ensure timely and effective resolution of customer inquiries complaints and feedback
o Monitor customer satisfaction metrics and implement strategies for improvement
o Develop and maintain customer service policies and procedures
Process Optimization
o Identify inefficiencies and implement process improvements
o Collaborate with other departments to streamline customer interactions
o Leverage CRM tools and analytics to enhance service delivery
Reporting & Analysis
o Track KPIs such as response time resolution rate and customer satisfaction scores
o Prepare regular reports for senior management
o Use data to inform strategic decisions and improve team performance
Conflict Resolution
o Handle escalated issues with professionalism and empathy
o Act as the point of contact for high-priority customer concerns
Skills / Qualifications
Bachelors degree in Business Communications or related field (preferred)
3 years of experience in customer service with at least 1 year in a leadership role
Proficiency in CRM systems (e.g. Salesforce Zendesk)
Strong analytical and interpersonal skills
Ability to manage multiple priorities and remain calm under pressure
Maintain a customer-first mindset in all interactions and decisions
Foster a positive inclusive and high-performing team culture
Stay up-to-date with industry trends and customer service technologies
Demonstrate excellent communication problem-solving and organizational skills
Be proactive in identifying challenges and proposing solutions
Ensure compliance with company policies and relevant regulations
Company Overview
Element is one of the fastest growing testing inspection and certification businesses in the world. Globally we have more than 9000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.
When failure in use is not an option we help customers make certain that their products materials processes and services are safe compliant and fit for purpose. From early R&D through complex regulatory approvals and into production our global laboratory network of scientists engineers and technologists support customers to achieve assurance over product quality sustainable outcomes and market access.
While we are proud of our global reach working at Element feels like being part of a smaller company. We empower you to take charge of your career and reward excellence and integrity with growth and development.
Industries across the world depend on our care attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
If you need an accommodation filling out an application or applying to a job please email
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We Are Element A global provider of Testing, Inspection and Certification services for a diverse range of materials and products in sectors where failure in service is not an option. As one of the leading providers of testing, inspection and certification services to many of the world ... View more
