Service Now Business Analyst

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Now Business Analyst

Work location :Boston MA

Hybrid - Weelky 3 days onsite 2 days Remote

Duration: 12 Months Contract

Visa: Need 6 Months Valid visa

Does this role have any *Visa Restrictions No but exclude CPT visa candidate. Atleast 1.5 2 year visa holding candidate should nominate.

Responsibilities :

The ServiceNow ITSM Business Analyst

We are seeking a skilled and detail-oriented Business Analyst to join our team and play a pivotal role in driving platform enhancements process mapping and change enablement. The ideal candidate will work closely with stakeholders to capture requirements convert business needs into functional solutions and ensure seamless implementation of enhancements within the ServiceNow ITSM and HR modules. This role requires expertise in process documentation stakeholder alignment and continuous improvement initiatives.

Key Responsibilities

Work with stakeholders to capture requirements for ITSM catalog Items workflows ITSM processes or any other platform enhancement requests.

Convert business requirements into functional requirements/user stories.

Validate OOB capabilities vs customization needs

Maintain process documentation

Perform UAT coordination stakeholder alignment and release readiness validation.

Drive continuous improvement and identify automation opportunities.

Drive sprint planning with Product/process owners

Represent enhancements/ changes on platform at CAB for approvals

Work closely with Business Stakeholders Process Owners and Project Managers.

Lead workshops solution reviews demos and UAT sessions.

Required Skills & Experience

5 years hands-on ServiceNow experience.

Strong functional knowledge in ITSM and HRSD modules.

Strong understanding of ITIL & HR process workflows.

What are must-have skills for this role

1. Service Now ITSM BA Consultant

2. Service Now HR Module BA Consultan.

Service Now Business Analyst Work location :Boston MA Hybrid - Weelky 3 days onsite 2 days Remote Duration: 12 Months Contract Visa: Need 6 Months Valid visa Does this role have any *Visa Restrictions No but exclude CPT visa candidate. Atleast 1.5 2 year visa holding candidate should nominate. R...