Sr Specialist, Sales OperationsSupport
Sr Specialist, Sales OperationsSupport
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Job Description
About the Role:
Grade Level (for internal use):
09Whats in it for you:
- Growth opportunity: Partner with senior leadership on execution of our customer retention strategy fostering relationships with clients across Latin America.
- Cutting-edge tools: Use the latest technology and creative solutions to support sales and drive retention.
- Global collaboration: Work alongside cross-functional teams and diverse clients building a worldwide network.
- Results-driven culture: Join a team where quality innovation and results are prioritized.
Responsibilities:
- Act as a strategic partner and retention champion for Revenue leadership using the Customer Retention Framework to support account teams in all aspects of retention.
- Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process including account planning deal preparation and billing coordination for complex and high-risk accounts.
- Lead stakeholder and cross-functional coordination for identified accounts ensuring alignment consistency and delivery of exceptional client service.
- Support effective renewal negotiations with clients in partnership with Account Managers and Leaders ensuring optimal renewal outcomes.
- Monitor market competitor and account trends advising on deal strategy and escalating internally as necessary.
- Deliver regular revenue forecast updates on assigned accounts identifying and escalating potential risks or concerns.
- Drive the adoption and utilization of enablement tools advising frontline teams on effective pricing packaging retention strategies and opportunities for up-selling and cross-selling.
- Continuously develop and refine expertise related to the companys operations clients products processes strategies and systems to maximize role effectiveness and client satisfaction.
- Provide back-up support for team leads and management and complete other assignments as required and/or assigned.
- Build strong relationships across teams promote innovation and foster a collaborative inclusive culture.
- Promote fun and a positive work culturebring energy collaboration and motivation to your team.
Qualifications:
- Bachelors degree or 3 years of professional experience in SaaS or a similar business environment
- Proven commitment to excellence solving complex challenges and delivering results with a positive can do attitude
- Strong communication and influencing skills with the ability to communicate effectively at all levelsinternally and externally
- Excellent critical thinking and problem-solving skills with keen attention to detail and a focus on innovation and efficiency
- Self-starter who takes initiative brings ideas to life and drives independent execution
- Passion for continuous improvement and curiosity to explore new ways of working
- English fluency
- Client-facing experience preferably with retention & negotiation experience
- Sales Support or Enablement background preferred
- Proficient in Salesforce Excel PowerPoint and other relevant data management and reporting tools
- Candidates open to work on a EMEA (mid-shift)
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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