Shannons Operations Leader
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shannons Operations Leader
Job No: 677301
Adelaide Hobart Melbourne - Outer Suburbs Perth Various
Permanent Full Time
Insurance
Pay Band 5
- Work with a high-performing contact centre team with real impact
- Heatherton Adelaide Hobart and WA locations with flexible hybrid working and genuine career progression
- Drive operational excellence in a values-led supportive environment
Shape the future of customer experiences while developing your leadership career in a collaborative innovative team.
Shannons is Australias leading insurance provider for motoring enthusiasts offering more than just protection for classic and collectible vehicles. As Shannons Operations Leader youll lead and support a team to deliver outstanding customer service and operational excellence. Youll drive performance coach leaders and embed continuous improvement all while fostering a culture of safety wellbeing and inclusion.
What Youll Do
- Work closely with the Contact Centre Manager to develop a team of Centre Leaders and specialists to deliver exceptional customer experiences and meet performance targets.
- Drive operational excellence by implementing coaching plans sharing best practices and supporting continuous improvement initiatives.
- Collaborate with key stakeholders across Brand Performance and Operations teams to embed change and deliver business objectives.
- Support recruitment onboarding and development of new team members ensuring a smooth and engaging experience.
- Champion a safety-first culture and risk maturity ensuring compliance and wellbeing across the centre.
What Youll Bring
- Proven leadership experience in a contact centre environment with a track record of driving team performance and engagement.
- Strong business planning problem-solving and analytical skills with the ability to deliver results in a dynamic environment.
- Advanced stakeholder management and communication skills with experience influencing across multiple teams.
- Experience in coaching for performance project delivery and embedding change using frameworks such as ADKAR.
- Ability to identify and implement process improvements supporting operational excellence and customer outcomes.
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Customer ServiceShannons Operations Leader
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
