Customer Service Executive (Cebu)

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Job purpose

A customer service executive will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities

Manage incoming calls emails or chat depending the LOB igloohome assigns
Handle customer complaints provide accurate valid and complete resolution within the time limits; follow up to ensure resolution;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Take the extra mile to provide customer satisfaction
Keep records of customer interactions process customer accounts and file documents on igloohome-approved platforms;
Follow communication procedures guidelines and policies;

Job Requirements

Strong communication skills
Strong command in written and spoken English
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task prioritize and manage time effectively
Flexibility with a full-time schedule including shift assignments on weekends/evenings;
At least 3 years experience in customer services such as calls ticket and chat handling
Recent 1 or more years of relevant experience with BPO
Polytechnic/ITE/2 years in college

What we can offer you

Up to 20k PHP Signing bonus for new hires
Performance incentive
Health insurance subsidy
Remote work allowance
13th month bonus
Medical/Vacation time off
Challenging work in a fun and collaborative environment
Multicultural teams represented
Flexible working arrangements and casual work setting

Interested applicants are invited to send their CV and portfolio across to Tessa at !

Only shortlisted applicants will be notified.

Required Experience:

Manager

Job purposeA customer service executive will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Job ResponsibilitiesManage incoming calls emails or chat depending the LOB igloohome assignsHandle c...