Rep II, Customer Service Ops (US Healthcare)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
This role is responsible for managing inbound fax lines to sort and process documents efficiently and communicate with doctors and providers to pursue valid prescription orders and/or medical records for a patient through Outbound calls. The representative will work within the scope of responsibilities as dictated below with guidance and support from our Physician Support/Processing leadership team.
ESSENTIAL FUNCTIONS
Reviews documents retrieved from inbound faxes to determine validity; scans documents efficiently and accurately.
Maintains accurate and detailed records in company database.
Manages assigned fax inbox to correspond with appropriate teammates.
Provides excellent customer service while communicating with provider offices and teammates.
Adapts quickly to frequent process changes and improvements.
Is reliable engaged and provides feedback to improve processes and policies.
Attends all department team and company meetings as required.
Embraces and exemplifies the Cardinal Health Values:
Invites Curiosity Builds Partnerships Inspires Commitment Develops Self and Others
Qualifications
- At least 2 years of college coursework or experience
- Knowledge in Healthcare Operations or Revenue Cycle Components is an advantage (Any of the following: Insurance Verification Medical Documentation Prior Authorization or Revenue Cycle Management)
Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.
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Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Cardinal Health improves the cost-effectiveness of healthcare. We help focus on patient care while reducing costs, enhancing efficiency and improving quality.
