Technical Associate NOC engineer
Technical Associate NOC engineer
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate - NOC engineer
Responsibilities
Maintain network performance by performing network monitoring and analysis and performance troubleshooting network problems escalating problems to vendors.
Create case logs record information establish resolution time follow up on issues and escalate complex issues
Assess issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots network problems and implements corrective action
Provide other ad hoc support and duties as assigned
Work in an environment with competing priorities
Provide 24x7x365 rotational support of production systems and services
Document and improve the CDK Hosting IT knowledge management system
Qualifications we seek in you!
Minimum Qualifications:
Relevant years of experience in a technical role preferably next gen WAN technology like SDWAN
Hands on experience in networking routing and switching - Preferably on Cisco
Professional communication skills (written and verbal) - Mandatory
College degree in a technical field or equivalent work/industry related experience
Scripting knowledge - Python
Ability to work in a high-volume complex diverse environment to match a fast-paced organization
Strong focus on supporting the business customers
Preferred Qualifications/ Skills
Good understanding of networking/network concepts
Practical experience in a NOC/Managed Services environment
Industry certification like CCNA preferred
Monitoring tools - Solarwinds
Preferred qualifications
Strong communicator English in spoken and written form.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
