Servicenow Architect
Servicenow Architect
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Job Description
Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
Specialization in designing solutions on ServiceNow platform basis the customer need
Specialization in providing scope effort estimates and suggesting development methodology for the required ServiceNow solutions
Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
Experience in tracking work items and reporting the progress to different stakeholders
Experience in handling escalations from within the team as well as project stakeholders
Know how to conduct requirement gathering for ServiceNow implementation
Experience in designing Technical (LLD) Design Documents Training Documents etc.
Experience in conducting Technical Reviews End User Trainings
Strong Experience in configuration of IT Service Mgmt. Incident Mgmt. Problem Mgmt. Change Mgmt. Release Mgmt. Service Request Service Portal Service Catalog Asset and User Set up
Strong development experience in ServiceNow (REST/SOAP Webservices java scripting etc.)
Experience in configuration of CMDB Asset Mgmt. and Orchestrations for SW Dist.
Expertise in setting up ServiceNow ITBM Project Portfolio Demand Resource and Finance
Expertise in designing ServiceNow Reports and setting up Performance Analytics
Experience in creating custom processes custom 3rd party integrations and custom applications
Demonstrate an awareness of Best Practices of ServiceNow implementation
Ability to work lead and manage a global team
Experience in project management and understanding of the contracts etc. to lead the project delivery
Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time within scope and within budget
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Good English communications skill to communicate effectively with team members and customers
Knowledge of ServiceNow upgrade cloning and working with ServiceNow HI support team
Experience in set up of ServiceNow integration (LDAP/SSO Email Chat etc.)
Experience & Knowledge of Domain separation implementation
Experience in Data segregation.
Preferred Certifications:
ServiceNow Implementation Certified
ServiceNow CAD Certified
CIS - HRSD
ITIL V3 Foundation certified
Good to have but not necessary Certifications:
Certified Scrum Master
Employment Type
Full-time
