IT support specialist
IT support specialist
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Job Description
Role Overview
We are seeking an IT Support Specialist Level 2 to ensure a smooth onboarding experience for new hires handling setup configurations and early issue resolution. You will manage and support key platforms such as Google Workspace Okta Slack Zoom Jira Confluence Office 365 1Password Kandji (MDM) and Cloudflare.
This role requires flexibility to support a large tool stack (200 applications) and thrive in a fast-paced environment. While primarily remote you must be available onsite in Austin at least once per week. Candidates based in the Pacific Time Zone may also be considered.
Key Responsibilities
- Act as the main IT contact for new hires both remote and onsite.
- Configure and manage accounts across Google Workspace Office 365 Okta Slack Jira JSM Confluence and other tools.
- Troubleshoot onboarding and system issues escalating complex cases as needed.
- Support and document processes for a wide range of IT tools.
- Conduct training sessions on IT policies best practices and core tool usage.
- Continuously improve onboarding processes through feedback and documentation updates.
Qualifications
- Associates degree in IT Computer Science or related field (Bachelors preferred).
- 2 years in IT support with hands-on experience in onboarding or end-user support.
- Proficient in Google Workspace Office 365 Okta Slack Zoom Jira Confluence Kandji and IAM/MDM tools.
- Required: Jira JSM and Confluence expertise.
- Knowledge of ITIL cloud or security frameworks/certifications is a plus.
- Strong communication problem-solving and documentation skills.
- Ability to work independently and adapt in a high-growth hybrid environment.
Compensation & Benefits
- Base Salary: $75500 $98000 (depending on experience location and skills)
- Annual bonus potential and equity participation
- Flexible vacation policy
- Medical dental and vision insurance
- Paid parental leave
- Short- and long-term disability coverage
- Monthly wellness stipend & Employee Assistance Program
- Fully remote flexibility with Austin office requirement (1 day/week)
Employment Type
FULL_TIME
