NOC Engineer

We are seeking a NOC Engineer to oversee our infrastructure and application this role the associate will be responsible for monitoring reacting to alerts/events generated and troubleshooting problems develops and maintains system documentation run-books and production metrics reporting.

Roles & Responsibilities

• Monitor and support the companys production systems and applications by using the monitoring and diagnostic tools.
• Efficient at following/tracking issues that are appearing on the NOC perform first level of analysis and work with the IT teams to bring it to closure
• Monitor product Batch jobs troubleshoot all types of problems and determine impact on the current production schedule.
• Escalate and collaborate with different Support groups Service Owners Vendors and Third Party Service Providers to ensure uninterrupted availability of services.
• Work proactively with the Applications Systems and Database teams to continually optimize the Application performance batch job streams and improve the job performance.
• Work closely with Systems Applications Database and Network teams to manage changes to the production environment equipment operating systems and application software and database systems.
• Responsible for creating and managing daily/weekly/monthly performance metrics reports.
• Contribute to knowledge base articles and updating process documents and playbooks whenever there is a change in process or new applications or processes are added.

Qualifications :

 Required Skills and Qualifications

• Bachelors Degree in Computer Science Information Systems or a related field or equivalent work experience
• 2 years of extensive experience in NOC. Working knowledge of Logic monitor tool preferred.
• Experienced and proficient with troubleshooting techniques and problem solving in a 24x7-production environment (SaaS/web).
• Experience with scripting and command line in a Linux environment
• Knowledge of database management and application stacks will be an advantage.
• Knowledge and hands-on experience with application/web server technology (Apache Tomcat IIS etc).
• Understanding of basic network protocols (TCP/IP HTTP FTP etc) and utilities (Telnet SSH CURL etc)
• Working knowledge of Incident and Problem Management tools
• Good oral and written communication skills and ability to address conflict with others constructively
• Excellent time management and organizational skills and ability to handle multiple concurrent tasks and projects with minimal supervision
• Ability to work a flexible schedule

Additional Information :

Prosperity

• Competitive salary based on your experience and skills we believe the top talent deserves the top rupee
• Bonus Potential if you go above and beyond you should be rewarded

Good Health

• Comprehensive insurance plans like Medical Personal Accident Benefit and Life Insurance
• Wellness Programs (examples include eye examination diabetes checkup camp hemoglobin check and health talks)

Happiness

• 10 paid holidays plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include family cricket/football games annual company celebrations and happy hours) and onsite (examples include office stress buster events holiday parties and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives including Habitat for Humanity

Remote Work :

Yes

Employment Type :

Full-time