Product Manager II
Product Manager II
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1 Vacancy
Job Description
Experian Consumer Services is looking for a Product Manager to oversee the delivery and growth of our customer experience cross-domain workstreams. We are looking for a strategic and execution-driven product leader to implement the growth and transformation of our customer experience journeys. You will report to the Senior Product Manager D2C CX Domain.
Youll have opportunity to:
- Implement the end-to-end product vision and roadmap for the whole customer experience for new programs delivering a clear and contextual financial health experience that meets users needs and inspires conversion.
- Contribute to a multi-year product strategy informed by trends partner and internal capabilities and consumer insights.
- Champion product management by establishing OKRs tied to business and consumer impact and aligning teams toward measurable goals.
- Implement the product roadmap from discovery to launch and iteration including user research experience design feature prioritization engineering execution testing go-to-market and funnel optimization.
- Collaborate with partners including business owners design engineering analytics legal compliance content research CX operations and information security to create high-quality compliant solutions on time and at scale.
- Advance Experians end-to-end customer experience ensuring seamless integration into the broader and mobile app ecosystemextending users personal finance journey based on evolving customers needs.
- Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
Qualifications :
- 5 years of product management experience delivering consumer-facing financial products through end-to-end integrated journeys.
- 2 years of experience building or connecting inter- and intra-domain programs using shared componentry libraries and themes. Experience in integrated journeys that connect CRM analytics product and customer service.
- Experience with main product management practices: defining user stories and requirements developing wireframes running A/B and multivariate tests and analyzing product performance at scale.
- Experience working in Silicon Valley Product Operating Model Agile or Lean environments collaborating across product engineering design and go-to-market teams.
- Bachelors degree in Engineering Business/Marketing or a related technical field (preferred).
#LI-Remote
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Product Management
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
