I&o Support Engineer

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Introduction

Are you a skilled IT professional with a passion for keeping systems running smoothly and delivering excellent end-user support Join Zest Life Investments (Pty) Ltd where youll play a key role in ensuring our IT operations are efficient secure and aligned with business needs.

As an I&O Operations Support Engineer youll be responsible for monitoring infrastructure providing end-user support managing business applications and assisting with IT security networks and asset management. Youll also have the opportunity to collaborate with stakeholders contribute to IT projects and ensure our operations meet the highest standards.

Role Purpose

Managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.

Duties & Responsibilities

The main functions:

IT Operations

Monitoring of all Zestlife Infrastructure as a member of the I&O team
End-User Support for Zestlife business
IT contact center for Zestlife
Support Business with Telephony infrastructure and connectivity and MS operations.
Implement and adhere to best practice guidelines policies processes and procedures.
Ensure technical operational efficiency within the business.
Execute business needs based on identified priorities within the team
IT Operational monitoring and reporting
Identify minimize and escalate potential IT risks and opportunities in IT Operations.
Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
Deliver successful end user support to Business
Accountable to I&O Operations Specialist

Security and User Management

Business application security administrator for all Zestlife core applications.
Spot checks on Ad accounts for Zestlife
Assist with IT audits for Zestlife
Assist with quarterly security reports
Accountable to I&O Operations Specialist

Infrastructure

Maintain the current functionality of infrastructure technology within the business
Implement Infrastructure monitoring benchmarks as identified by the team.
Accountable to I&O Operations Specialist

Lan & Wan

Monitor and support the onsite Lan and Wan for Zestlife Business
Assist users with password resets and connectivity support
Accountable to I&O Operations Specialist

Asset Management

Updating/Maintaining of the asset register for all IT hardware as part of the team
Accountable to I&O Operations Specialist

Requirements

Educational Requirements

A relevant 34 year IT qualification in one of the following:
- Computer and Information Science
- Management Information Systems
- Information Technology
- Computer Engineering
- Computer Programming

Professional Certifications (any combination applicable)

MCSE / MCITP or equivalent degree/diploma
O365 / Microsoft Active Directory and Exchange Certifications
Azure Virtual Desktop / Cloud PC certification (advantageous)
ITIL v3/4

Experience Requirements

57 years IT experience preferably in geographically and technically complex environments
Hands-on experience with:
- Microsoft Server ()
- Microsoft Exchange (DAG)
- Windows File Server Management (DFS)
- DNS DHCP Routing
- Active Directory ()
- RDS Terminal Services ()
- O365 / Azure Administration
- Mimecast Email Gateway Management
Experience with IT operations monitoring reporting and support
Exposure to infrastructure monitoring and asset management

Knowledge Skills & Attributes

Strong technical knowledge across Microsoft and Azure platforms
Problem-solving skills with the ability to identify escalate and minimize IT risks
Interpersonal and communication skills for engaging with end-users and stakeholders
Planning & organizing skills to manage multiple priorities effectively
Time management to meet deadlines and service levels
Documentation skills to maintain accurate IT records and reports
Ability to work effectively as part of a team and in alignment with business needs
Adaptability in a fast-paced and evolving IT environment

Competencies

Technical Competencies

Proficient in Microsoft Server Exchange Active Directory O365/Azure RDS DNS/DHCP and Azure Virtual Desktop.
Skilled in IT security compliance and audit support (including Mimecast and AD account checks).
Experienced in LAN/WAN support telephony connectivity and end-user access.
Strong background in IT operations monitoring risk management and asset management.
Knowledge of ITIL frameworks and implementation of best practice processes.

Behavioral Competencies

Strong problem-solving and analytical abilities.
Effective communicator with solid interpersonal skills.
Team player with collaborative approach across departments.
Builds and maintains professional stakeholder relationships.
Flexible and adaptable in changing complex environments.

Professional Competencies

Skilled in planning organizing and prioritizing tasks.
Manages time effectively to meet deadlines.
Accurate in documentation and reporting.
High attention to detail in technical and operational work.
Keeps technical knowledge current; demonstrates learning agility.

IntroductionAre you a skilled IT professional with a passion for keeping systems running smoothly and delivering excellent end-user support Join Zest Life Investments (Pty) Ltd where youll play a key role in ensuring our IT operations are efficient secure and aligned with business needs.As an I&O Op...