Associate CSSC Application Engineer WU
Associate CSSC Application Engineer WU
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Salary Not Disclosed
1 Vacancy
Job Description
Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation information advice and assistance regarding Grundfos products and services before during and after a transaction to maintain and improve the organizations Customer relationship.
Your main responsibilities:
- Evaluates complex enquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing application system and solutions to ensure the functionality of the solution in practice within the required time frame ensuring compliance with technical and commercial specifications.
- Follow up on Customer interactions within set Service Level Agreements (SLA).
- Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements.
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects including providing dimensions specifications calculations time of delivery operation and maintenance issues.
- Identify business opportunities and handovers to external sales.
- Ensure customer master data is updated on portfolio of customers under their responsibility.
- Support with ad hoc tasks defined by leadership.
- This role will support the APAC and Australia & New Zealand (ANZ) regions ensuring seamless operations and alignment with regional goals.
Your required skills and experience include:
- Bachelors Degree or equivalent work experience (minimum of 2-3 years)
- Previous experience within Customer Services. Relevant administrative experience organizational skills & accountability with the Customer.
- Knowledge of business structure products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD).
- Familiarity with MS Office applications.
- Fundamental Product and Application Knowledge Interpret type keys identify pumps vs spare parts kits vs motors identify where product is built (not essential).
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English.
Whats in it for you
Whether its developing leadership skills or advancing your expertise even further well support you with continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. Youll be welcomed from day one into an inclusive trusting environment guided bysix core values.
Do you want to learn more
If this job sounds appealing please send your resume and cover letter by clicking Apply.
To dig deeper into the Grundfos universe follow us onLinkedInorYoutube and to get to know some of your future colleagues and why they enjoy working at Grundfos check outMeet our people
We look forward to hearing from you.
Required Experience:
IC
Employment Type
Full Time
