Product Owner (Health Platform Transformation)
Product Owner (Health Platform Transformation)
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Job Description
Product Owner (Health Platform Transformation)
Position Responsibilities:
Lead and drive the transformation project on the Health platform to support scalable and flexible proposition delivery.
Collaborate with CX distribution and operations teams to deliver seamless and engaging customer journeys across every touchpointfrom awareness and onboarding to healthy usage sickness usage and recovery.
Work with the Tech team and vendors to ensure solutions meet business needs translating business requirements into technical specifications.
Engage with business parties and stakeholders in change management activities to ensure successful project implementation.
Participate in project planning from project initiation to closure and responsible for tracking requirement and testing progress
Produce detailed documentations and specifications supported by operation flow and mock-ups for proposed solutions
Build consensus and facilitate discussion with related stakeholders business partners and IT teams
Act as an internal business system area expert and champion
Own investigate and resolve system and project issues
Required Qualifications:
Minimum 8 years of hands-on experience with platform transformation projects.
Thorough understanding of end-to-end sales process for health products starting from frontend tools to backend admin process
Strong analytical and problem solving skills necessary to support deep dives into business operational problems and able to evaluate impacts and opportunities
Strong communication influencing collaboration and presentation skills.
Proven ability to work independently and collaboratively across departments with a strong team spirit.
Well organized and attentive to details with the ability to craft the detailed operational flow and requirements
Self initiated and have a strong drive to learn
Strong PC skills including MS Word Excel and good understanding of SQL
Ability to convey information clearly and effectively through both verbal and written communication in English
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Employment Type
Full-Time
