ITIL Specialist (SC Cleared) Multiple hires sought
ITIL Specialist (SC Cleared) Multiple hires sought
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Job Description
Location: UK - Hatfield UK - Cust. Site ENG Job-ID: 215376 Contract type: Standard Business Unit: Information Technology
Life on the team
ITIL Specialist (x4 sought)
Location: Stevenage Area (UK) initially full-time on-site
Package: Competitive basic salary on-call & occasional overtime
Additional comments: Due to the client we are ideally seeking applicants with Security Clearance
The Computacenter ITIL service will support the customers ITIL process to enable the customer to deliver their ITIL services such as problem and change management. The ITIL team works with the customer and a typical day could involve attending customer led ITIL meetings for example a problem review or change board and collaborating with stakeholders to follow the customers ITIL procedures to maintain compliance of them.
Youll be supporting ITIL services and process for asset change release incident and problem management based at a customer site in Stevenage
What youll do
- Provide support as an ITIL generalist interfacing into our customers ITIL teams.
- Provide change control support ensuring governance and compliance with our customers process.
- Contribute to problem management by identifying trends analysing root causes and supporting resolution planning.
- Participate in an on-call rota with the team to assist with incident management if needed. (nb: Actual callouts would be rare and this responsibility would include an additional standby payment with bonuses for public holidays.)
- Collaborate with internal teams and external suppliers.
- Maintain accurate documentation and contribute to continuous improvement initiatives.
- Support release management.
What youll need
- Strong communication decision making pro-active and stakeholder engagement skills.
- A solid understanding of ITIL methodologies.
- Ability to work independently and as part of a collaborative team.
- Flexibility to participate in an on-call rota and respond to critical incidents when required.
- We recognise that the ideal candidate may not possess every skill listed in this job description. However we are committed to providing support and were looking for someone who is eager to ask questions learn and grow into the role.
About us
We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.
Our business may be about technology but first of all its about people
With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.
As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
