Dolby Careers Senior Manager, Shared Applications

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefits not to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.

We are seeking a Senior Manager to lead the teams responsible for managing our enterprise collaboration platforms (Microsoft 365 Miro Ring Central etc.) as well as our ServiceNow platform and IT Service Management (ITSM) this role you will ensure teammates have reliable secure and user-friendly digital tools that support how we connect collaborate and get support every day. This is a great opportunity for a leader who thrives at the intersection of technology and user experience and wants to directly influence the way our teammates work and engage with IT services.

Our Ideal Candidate

You are a collaborative IT leader who combines technical expertise with a strong focus on teammate experience. You have hands-on experience managing enterprise platforms and service delivery processes and you know how to guide teams in improving usability adoption security and performance. You are comfortable working with business stakeholders supporting platform roadmaps and leading teams to deliver measurable improvements in digital workplace tools and IT service quality.

Your Responsibilities

Leadership and Strategy

• Lead the team responsible for collaboration and productivity platforms including Microsoft 365 (SharePoint Teams OneDrive Outlook etc.) Miro Ring Central and other SaaS tools

• Translate business needs into scalable technical requirements and operational improvements

• Define and drive the development of roadmaps for collaboration tools ITSM processes and teammate experience initiatives

Collaboration Tools Management

• Oversee administration governance and optimization of collaboration and productivity platforms

• Partner with business units to enhance workflows drive adoption and improve usability

• Ensure platforms meet enterprise standards for performance security and compliance

ServiceNow & ITSM

• Lead the ServiceNow platform team in administration development and governance

• Manage the ITSM team in delivering exceptional service operations including incident request problem change and knowledge management

• Advance ITSM process maturity and automation to improve efficiency and service quality

Teammate Experience

• Champion a seamless intuitive IT experience across all touchpoints

• Leverage data and feedback to identify friction points and drive improvements in team satisfaction and efficiency

• Collaborate with other IT leaders to ensure a cohesive and frictionless end-to-end experience

Operational Excellence

• Lead mentor and develop high-performing teams

• Manage vendor relationships licensing and support contracts for shared platforms

• Ensure compliance with internal controls data privacy and security standards

Your Qualifications

• 10 years of experience in IT leadership roles with direct accountability for enterprise applications and user experience

• Proven experience managing collaboration platforms (e.g. M365) and driving adoption in global organizations

• Deep expertise in ITSM frameworks ServiceNow or similar platforms

• Strong understanding of enterprise SaaS ecosystems cloud platforms and integrations

• Experience driving platform adoption automation and process optimization

• Excellent interpersonal and communication skills; ability to influence at all levels of the organization

• Demonstrated ability to build and lead inclusive high-performing teams

• Bachelors degree in Information Technology Computer Science Business or a related field

• ITIL certification and/or ServiceNow certifications are a plus