Application Specialist
Application Specialist
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Job Description
Banyan Software provides the best permanent home for successful enterprise software companies their employees and customers. We are on a mission to acquire build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical recent years Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Overview
As an Application Specialist at Banyan Software you will be responsible for configuring maintaining and optimizing the enterprise applications that power Banyan Headquarters and support our growing portfolio of acquired software companies. You will manage a broad SaaS portfolio including Okta Microsoft 365 Google Workspace SolarWinds ITSM HRIS (TBD) Slack Zoom ChatGPT Enterprise DealRoom BambooHR AWS and Banyans internally developed applications (e.g. Zeus).
This is a hands-on role focused on making applications work seamlessly togetherensuring identity and access management data consistency and automation across the ecosystem. You will help enable Banyans cloud-first zero-trust connected-systems strategy while driving better adoption and productivity for end users.
Key Responsibilities
Application Management & Enablement
- Administer configure and support core SaaS platforms including Okta Microsoft 365 Google Workspace SolarWinds ITSM Slack Zoom ChatGPT Enterprise DealRoom BambooHR AWS and Zeus.
- Partner with HR Finance and Operations to ensure HRIS (BambooHR or similar) integrates effectively with Okta and other systems.
- Support adoption of AI and collaboration platforms (ChatGPT Enterprise Slack Zoom) including license management onboarding and best practice enablement.
- Document system configurations workflows and standard operating procedures.
Identity & Access Management (IAM)
- Manage Okta as Banyans identity provider including SSO MFA and lifecycle management.
- Build and maintain automated provisioning/deprovisioning workflows across HRIS ITSM and other enterprise applications.
- Partner with Security colleagues on IAM controls while focusing your role on user experience and operational effectiveness.
Integration & Automation
- Design and maintain integrations across SaaS applications to ensure data consistency and single source of truth.
- Leverage workflow automation tools (e.g. Okta Workflows Power Automate Workato) to reduce manual effort for processes like onboarding approvals and reporting.
- Create integration playbooks that can be extended to Operating Companies where valuable.
End-User Support & Experience
- Act as Tier 3 escalation point for application-related issues working with vendors as needed.
- Train and mentor Help Desk staff on application troubleshooting and lifecycle tasks.
- Develop self-service guides and knowledge base articles to improve user experience and reduce support volume.
Application Onboarding
- Partner with the business to ensure that new applications align with Banyans enterprise architecture principles (cloud-first zero-trust connected-systems).
- Collaborate with Procurement and Security to support vendor due diligence contract evaluation and integration requirements.
- Assist in RFP construction and evaluation for new services and systems ensuring usability integration and long-term maintainability are considered.
- Define onboarding and support models for new applications including documentation IAM configuration and training.
Collaboration & Growth
- Work closely with the Head of IT and application owners to advance Banyans Global IT Strategy roadmap.
- Provide guidance to Operating Companies on application integration optional shared services and best practices.
- Mentor more junior team members
Qualifications
- Bachelors degree in Computer Science Information Technology or equivalent experience.
- 7 years of experience administering SaaS platforms in a global or multi-entity environment.
- Strong hands-on knowledge of Okta (SSO MFA lifecycle management) and productivity suites (Microsoft 365 Google Workspace).
- Experience with collaboration HR and productivity platforms: Slack Zoom ChatGPT Enterprise BambooHR DealRoom AWS.
- Exposure to ITSM tools (SolarWinds or similar).
- Familiarity with integration/automation tools (Okta Workflows Power Automate Workato).
- Strong troubleshooting skills and ability to balance detail with business context.
- Excellent communication and documentation skills.
Preferred Certifications: Okta Administrator Microsoft 365 Certified ITIL Foundations or equivalent.
Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @ email address.
- Remember employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message do not respond instead forward it to and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
Required Experience:
IC
Employment Type
Full Time
