Atlassian Platform Operations Specialist

We are Körber an international technology group with about 13000 employees more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological Pharma Supply Chain and Technologies we offer products solutions and services that inspire. We act fast to customer needs we execute ideas seamlessly and with our innovations we create added value for our doing so we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

At Körber we drive innovation through integrated IT solutions helping businesses operate more efficiently. Our OneIT team plays a vital role in delivering high-quality IT services across the organization. To support the continued growth and optimization of our collaboration tools we are seeking anAtlassian Platform Operations Specialist to manage and maintain our Jira Cloud and Confluence environments.

Position overview:

As an Atlassian Platform Operations Specialist you will be responsible for theday-to-day administration maintenance and supportof our Atlassian Jira Cloud and Confluence platforms. You will work closely with internal teams to ensure the platforms are stable secure and optimized for productivity. This role focuses onoperational excellence and tactical execution ensuring that users have a reliable and efficient experience with our Atlassian tools.

Your responsibilities:

• Platform Administration: Perform daily administration of Jira Cloud and Confluence including user management permission schemes project configurations and space management.
• Operational Support: Provide 2nd-level support for Jira and Confluence issues troubleshoot problems and coordinate with vendors or 3rd-level support when needed.
• Configuration Management: Implement and maintain workflows custom fields screens automation rules and dashboards based on user requirements.
• Plugin & App Management: Manage and evaluate Atlassian Marketplace apps ensuring compatibility and performance within the environment.
• Change & Release Management: Support change management processes including testing and deploying updates or new configurations in a controlled manner.
• Monitoring & Reporting: Monitor system performance and usage generate reports and provide insights to improve platform efficiency.
• Documentation & Training: Maintain up-to-date documentation and provide user training or guidance on best practices and platform usage.
• Security & Compliance: Ensure compliance with internal policies and security standards including regular audits of permissions and access controls.
• Collaboration: Work with cross-functional teams to gather requirements and implement solutions that enhance collaboration and productivity.

Your profile:

• Hands-on experience administering Jira Cloud and Confluence in a corporate environment.
• Strong understanding of Atlassian administration including workflows permissions and automation.
• Familiarity with user support processes and ITSM practices.
• Ability to manage multiple tasks and prioritize operational needs effectively.
• Excellent communication skills and a service-oriented mindset.

Preferred Certifications:

• Atlassian Certified Professional (ACP-120) Jira Administration for Cloud
• ACP-100 Jira Administration for Data Center and Server
• ACP-620 Managing Jira Projects for Cloud
• ACP-420 Confluence Space Administration
• ITIL Foundation Certification

What you can expect:

• Be a key contributor to the operational success of Atlassian tools at Körber.
• Collaborate with diverse teams in a global organization.
• Enjoy opportunities for professional development in a dynamic IT environment.
• Competitive salary and comprehensive benefits package.
• A supportive and inclusive workplace that values innovation and teamwork.

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