Client Service Specialist
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Job Summary
Job description
Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone email and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information pricing and order processing
- Upsell additional products or services to customers when appropriate
- Communicate effectively in English and Spanish (bilingual/multilingual skills preferred)
- Analyze customer needs and recommend suitable solutions
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures regarding customer interactions
- Handle escalated customer complaints with empathy and professionalism
- Collaborate with other team members to ensure customer satisfaction
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills both verbal and written with excellent phone etiquette
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient computer skills including MS Office Suite and CRM software
- Sales experience or the ability to upsell products/services is a plus
We offer competitive pay comprehensive benefits package and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service we would love to hear from you.
Please note that only candidates who meet the qualifications will be contacted for further consideration. Thank you for your interest in joining our team as a Customer Service Representative.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Job description Customer Service Representative Duties: - Provide exceptional customer service to clients via phone, email, and chat - Answer customer inquiries and resolve issues in a timely and professional manner - Assist customers with product info
