Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team redefining how the world experiences design.
Hello hey gday mabuhay kia ora 你好 hallo vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. You have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on:
Customer success and enthusiasm: Youll extend Canvas tradition of high customer satisfaction across teams by leading the post-sale relationship of Canvas strategic accounts within the customer journey including onboarding training adoption and advocacy.
Account growth: Youll work to understand your customers objectives through relationship building and multithreading identifying areas for growth within existing accounts through forecasting and partnering closely with your account team to renew and expand.
Best-in-class processes practices and efficiency: Youll create educate experiment and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
Identify opportunities: Youll work closely with cross-functional teams to identify product improvements and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.
Youre probably a match if
Success: You have a proven track record of exceeding quota and bring 3 years of enterprise-level post-sales experience in B2B SaaS.
Commercial mindset: You think strategically and creatively not just to secure renewals but to uncover growth opportunities.
Data storytelling: You use data and analytics to tell a compelling story influencing decisions and strengthening your conversations.
Communication: You collaborate rally others and share ideas with passion and clarity.
Agility & creativity: You adapt quickly embrace learning and arent afraid to dream big.
Integrity: You build trust and credibility with both internal teams and external partners.
Grit: You stay resourceful action-oriented and persistent in solving challenges.
Humility: You question your assumptions and constantly seek ways to improve.
About the team
At Canva weve developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating enabling and empowering them to be their most creative short we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (240 million monthly active users and growing) means we dont have all the answers - and were hoping youll think thats all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity but if youre curious and open to change then youll thrive in Sales and Success.
Whats in it for you
Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Equity packages - we want our success to be yours too
Health benefits plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!
When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.
Check out for more info.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
