Continuous Process Improvement Specialist II

Hi Im Martha Garces your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

This position will play a critical role in conducting thorough evaluations of process adherence identifying inefficiencies analyzing risks and providing actionable recommendations to improve overall performance and safeguard operational integrity.

We are looking for a Continuous Process Improvement Specialist who will:

• Drive process documentation mapping and analysis by applying structured methodologies to uncover inefficiencies and enable improvements that support strategic business objectives.
• Perform root cause analysis and develop targeted solutions by leveraging performance data to resolve operational challenges and enhance service delivery.
• Support cross-functional teams in executing process changes by coordinating stakeholder engagement to ensure alignment and successful implementation.
• Research and benchmark internal and external practices by analyzing industry trends to inform process enhancements and foster innovation.
• Document and standardize revised processes by creating clear procedures and compliance checks to ensure consistency and operational efficiency..
• Report project status updates and outcomes by preparing concise communications to inform leadership and guide strategic decisions.

Is this opportunity right for you We are looking for candidates who:

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.