Key Requirements
A CCNA MCP Linux Certifications etc. are valued.
Solid working knowledge of application fundamentals and functions
Windows OS Linux HP UX Big IP Load Balancers.
Good knowledge of operations procedures application troubleshooting
security principles.
Working knowledge of Web based services that included Apache Jboss
Tomcat IIS and restoration of their services.
Strong customer service and communications skills.
Comfortable working within a highly collaborative team environment as
well as an independent performer is essential.
Weekend and off hours shift work and support is required.
Strong understanding and working experience with ITIL incident and
problem management processes and analytical skills.
Excellent English written and verbal skills and ability to succinctly
summarize key technical findings and root cause analysis.
Ability to multitask and prioritize with a high attention to detail.
Experience with System Monitoring and Automation is preferred.