Bilingual Guest Services Representative

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience in Spanish.  

We are seeking applicants with a local presence in Knoxville TN or the surrounding communities.

Essential Functions

• Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation in Spanish
• Accept parking reservations and process payment for various services offered
• Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
• Maintain knowledge of all services offered at company Travel Centers
• Maintain working knowledge of all company software aligned with guest or team member needs
• Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules regulations policies and procedures
• Complete other duties as assigned

Qualifications :

• Bi-lingual in Spanish required
• High school diploma or equivalent certification required
• Experience in retail operations or call center preferred
• Intermediate Microsoft Office skills
• Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
• Ability to handle difficult issues and complaints while exemplifying guest service
• Problem solving skills
• Written and verbal communication skills
• Strong guest service skills and the ability to exhibit empathy
• Ability to adapt to change and willingness to take on new tasks
• Strong interpersonal skills
• Champion change
• Demonstrate a passion for delivering a positive customer experience
• Demonstrate professionalism and expertise in an ever-changing environment

#LI-CR1

Additional Information :

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines

We are seeking applicants with a local presence in Knoxville TN or the surrounding communities.

Remote Work :

No

Employment Type :

Full-time