Network Support Technician (Meraki and CCNA - Max $30/hr W2)
Network Support Technician (Meraki and CCNA - Max $30/hr W2)
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Salary Not Disclosed
1 Vacancy
Job Description
Looking for someone who has already worked in large-scale distributed networks knows Cisco-level networking (CCNA baseline) understands security and compliance and can talk with both engineers and non-technical retail managers while solving problems under pressure.
In this role you will:
- Assist with remote network setups configurations and ongoing support.
- Ensure all work complies with strict PCI standards for retail operations.
- Partners with Cyber Security Technology Delivery Internet Service Providers POS vendors and business stakeholders to support network initiatives.
- Deliver legendary customer support emphasizing proactive communication clear documentation and efficient escalation procedures.
- Utilize Meraki full-stack solutions (security appliances switches access points and cellular gateways) to deliver modern cloud-managed networking.
- Take full ownership of cases demonstrating a driven self-motivated mindset with a focus on career growth and technical development.
Qualifications
- 5 years experience in remote diagnosis troubleshooting and issue resolution for large national and distributed LAN/WAN environments.
- 5 years networking experience with extensive knowledge of TCP/IP DNS OSI and related technologies.
- CCNA certification required (or equivalent proven experience).
- Strong knowledge of PCI DSS standards and retail network connectivity requirements.
- Expertise in VPN technologies internet connectivity options and remote support tools.
- Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
- Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
- Proven ability to collaborate effectively with users vendors and engineering staff.
- Excellent verbal and written communication skills.
- Demonstrated commitment to delivering legendary customer service at every interaction.
- Self-driven and career-growthminded with a focus on continuous learning and development.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
