Customer Service Officer
Customer Service Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Officer who will be the first point of contact for our clients responsible for providing outstanding service resolving inquiries and ensuring a seamless customer experience. This role requires strong communication skills attention to detail and the ability to work in a fast-paced environment while maintaining a professional demeanor.
Responsibilities
Respond to customer inquiries via phone email and internal platforms in a timely and courteous manner
Identify and resolve customer issues with accuracy and efficiency
Maintain detailed and accurate records of customer interactions
Escalate unresolved issues to the appropriate departments as needed
Collaborate with internal teams to improve customer experience and operational processes
Monitor and follow up on customer satisfaction levels
Ensure compliance with company procedures and customer service standards
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
Minimum of 1 year of experience in customer service or a related role
Strong verbal and written communication skills
Proficient in Microsoft Office Suite and basic CRM systems
Ability to multitask prioritize and manage time effectively
High level of professionalism and problem-solving ability
Positive attitude and commitment to providing high-quality service
Additional Information :
Benefits
Competitive salary between $54000 $60000 annually
Professional development and training opportunities
Clear pathways for career advancement and internal growth
Supportive and team-oriented work environment
Comprehensive health and wellness benefits package
Paid time off and holidays
Stable full-time schedule with no weekend shifts
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
