ServiceNow DeveloperAdmin
ServiceNow DeveloperAdmin
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Overview
Frontline Managed Services is hiring a motivated experienced Senior ServiceNow Developer/Admin to build enhance and support solutions for our legal-industry clients and internal service teams. Youll turn business needs into scalable ServiceNow capabilitiesprioritizing reliability usability and change disciplinewhile mentoring others and raising our platform bar.
What Youll Do
Design & build: Configure and script across ITSM modules (Interactions/Agent Workspace Incidents Problems Outages Service Catalog) including tables forms business rules client scripts includes UI policies/actions and notifications.
Automate: Use Flow Designer/IntegrationHub to orchestrate approvals SLAs and system automations; modernize legacy workflows where appropriate.
Integrate: Deliver secure reliable integrations (REST/SOAP webhooks MID Server where needed) with clear mapping retries and observability.
Email & routing: Optimize inbound email actions and notification strategies to support legal client workflows.
Change discipline: Package/promote with update sets/app repo follow change windows peer reviews and rollback plans; use ATF where applicable.
Requirements & docs: Run/participate in discovery sessions and workshops; translate requirements into designs acceptance criteria and runbooks.
Platform stewardship: Contribute to platform standards reusable patterns and knowledge articles; mentor other developers/admins.
What You Bring
5 years hands-on ServiceNow development/administration with strong ITSM depth
Proven delivery across Service Catalog builds Flow Designer automation notifications and ACLs
Practical integration experience (REST/SOAP; IntegrationHub a plus.)
JavaScript skills and understanding of when to use flows vs. server/client scripting
Clear concise English language communication skills with technical and non-technical stakeholders
Change discipline: packaging promotion rollback and documentation habits that stand up to audit
Bachelors in CS/Engineering/Math or equivalent experience
Preferred Qualifications
Certification - ServiceNow CSA (and/or CIS)
ATF experience and exposure to CI/CD patterns for ServiceNow
Experience supporting professional services/legal clients or multi-tenant environments.
Experience with NowAssist or ServiceNow AI Agents a big plus.
ServiceBridge or ShareLogic Unifi experience highly desired.
Not Sure You Meet Every Requirement
We know that great candidates may not match every qualification listed. If youre excited about the role and believe you could be a strong fit we encourage you to apply. We value potential and a growth mindset as much as experience.
Join Us
At Frontline Managed Services we celebrate different backgrounds experiences and perspectives. We are committed to building a team that reflects the clients and communities we serve.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Employment Type
Full-Time
