ServiceNow BA

Job Title Business Analyst Department Information Technology Job Summary We are seeking a mid level Business Analyst with strong communication and documentation skills to support cross functional initiatives. The ideal candidate will be adept at translating business needs into clear actionable requirements and collaborating effectively with stakeholders across technical and non-technical teams. Job Duties Collaborate with stakeholders to gather analyze and document business complex business needs into clear functional specifications and user workshops interviews and meetings to elicit requirements and drive requirements with stakeholders manage approvals and ensure alignment across business and IT project teams through the full lifecycle from discovery to and maintain process flows use cases and other documentation clear and structured BRDs FRDs or user in testing and validation of solutions to ensure alignment with business effectively with technical teams business units and leadership. Job Requirements 5 years of experience as a Business Analyst or in a similar role. Proven ability to write clear concise and comprehensive documentation. Strong stakeholder management and communication skills. Experience working in Agile or hybrid project environments. Proficiency with workflow tools (Visio Lucidchart). Expertise in documenting BRDs FRDs process flows user stories and functional with tools like ServiceNow JIRA Confluence Figma and maybe SQL (not a must).Experience with ServiceNow implementations is a plus but not a requirement. Working Hours: Must be available to work standard business hours aligned with Eastern Standard Time (EST).