Customer Service Administrator
Customer Service Administrator
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1-3years
23500 - 24500
1 Vacancy
Job Description
Job Title: Customer Service Administrator
A highly reputable company are looking for a proactive and organised customer service administrator to manage and support the compliance process for our external service providers. The role involves maintaining accurate records ensuring providers meet contractual obligations delivering training when needed and fostering positive working relationships across departments.
Key Duties:
- Liaise with external providers to manage and monitor compliance with contractual and operational requirements.
- Clearly explain compliance expectations and the importance of meeting agreed terms.
- Provide guidance or training to providers on terms conditions and processes where necessary.
- Keep internal stakeholders updated on provider performance and compliance status.
- Produce monthly compliance and performance reports for management review.
- Deliver high-quality support and communication
- Encourage providers to meet agreed timelines and deliverables.
- Maintain and regularly update the provider database with relevant information.
- Respond to queries from providers regarding contracts rates or general issues.
- Ensure compliance with company policies including Information Security and Health & Safety.
- Undertake additional responsibilities as required to support the wider team or evolving business needs.
Requirements
Essential Skills & Attributes:
- Strong relationship-building and customer service skills
- Excellent time management and organisational abilities
- Clear and professional communication both verbal and written
- Competent in using IT systems including databases and spreadsheets
- Able to work independently and use initiative
- Comfortable mentoring or supporting colleagues or providers when needed
Qualifications & Experience:
- Experience working with suppliers or third-party service providers
- Confident using workplace IT systems and tools
Key Behaviours:
- Positive can-do attitude
- Flexible and adaptable approach to workload
- Honest and open communicator
- Strong customer focus (both internal and external)
- Team player with a supportive mindset
- Maintain positive relationships with all external service providers.
- Promote a collaborative and supportive working environment within the office.
- Act as a point of advice on compliance-related matters across the business.
If you meet the above requirements and are passionate about providing exceptional customer service we encourage you to apply for this exciting opportunity.
Benefits
Job Types: Full-time Permanent
Pay: 24500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Wallsend NE28 9NZ
Job Types: Full-time Permanent
Benefits:
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Wallsend NE27
Job Types: Full-time Permanent
Benefits:
- On-site parking
- Work from home
Work Location: Hybrid remote in Newcastle upon Tyne NE27
Essential Skills & Attributes: Strong relationship-building and customer service skills Excellent time management and organisational abilities Clear and professional communication, both verbal and written Competent in using IT systems, including databases and spreadsheets Able to work independently and use initiative Comfortable mentoring or supporting colleagues or providers when needed Qualifications & Experience: Experience working with suppliers or third-party service providers Confident using workplace IT systems and tools Key Behaviours: Positive, can-do attitude Flexible and adaptable approach to workload Honest and open communicator Strong customer focus (both internal and external) Team player with a supportive mindset Maintain positive relationships with all external service providers. Promote a collaborative and supportive working environment within the office. Act as a point of advice on compliance-related matters across the business. If you meet the above requirements and are passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Employment Type
Full Time
