Customer Service Advisor Business
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our Team as a Customer Service Advisor - Business!
Location: Whiteley (Office Based)
Salary: 26000 Per Annum KPI Bonus
Hours: Monday - Friday 8.30 - 5.30
About the role:
Were looking for a Customer Service Advisor Business to join our this role youll be the voice of our business customers delivering exceptional service with every interaction. Whether its resolving queries managing complex accounts or building long-term relationships youll ensure every communication is professional proactive and positive. This is your chance to make a real impact by balancing customer satisfaction with business needs becoming the trusted go-to contact for our clients.
What makes you a great fit:
- Excellent communication and organisational skills
- Calm under pressure with strong problem-solving abilities
- Customer-focused and passionate about service
- Proactive approach with attention to detail and accuracy
- Ability to prioritise workload and meet strict deadlines
- Confident persuasive and commercially aware
- Strong negotiation skills and great business sense
- Personable team-oriented and driven to go the extra mile
Key responsibilities:
- Support a portfolio of business accounts
- Provide assistance to customers sales teams and colleagues
- Handle queries via phone email and web chat with a first-call resolution mindset
- Build and maintain strong customer relationships including Director-level contacts
- Act as the escalation point inspiring confidence as the trusted advisor
- Manage bespoke and complex accounts with varying requirements
- Generate tailored reports for selected customers
- Proactively manage processes so customers never need to chase updates
- Use Onecoms internal systems to manage updates changes and orders
- Attend online meetings with potential and existing customers
Perks for our People:
- Holidays: 25 days bank holidays and buy/sell options
- Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support Calm App discounted gym membership cycle to work scheme free breakfast & fresh fruit eye-care vouchers financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- Business Intelligence
- Sales Experience
- Compliance Management
- Risk Management
- Cold Calling
- Lean Six Sigma
- Upselling
- Business Management
- Regulatory Reporting
- SAP Supply Chain Management
- Economic Development
- Product Development
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
