Car Repair Specialist – French Speaking
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your responsibilities:
- Respond to all calls emails and requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers.
- Follow defined working instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites departments and colleagues who are engaged in the support processes.
- Input for FAQ and knowledge database.
- Providing professional accomplished communication to a wide range of customers.
Qualifications :
What distinguishes you
- A minimum of 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Educated and qualification as a master mechanic/automotive mechatronics technician (mechanics and/or electronics) or automotive service technician.
- Excellent customer service experience.
- Excellent English and French language skills both orally and in writing.
- Confident professional telephone manner.
- Attention to detail with methodical troubleshooting skills.
- The ability to work effectively as part of a team.
- Basic understanding of IT skills.
Additional Information :
Your future job location offers you: flexible work time options hybrid home/office based working options benefits and services employee discounts room for creativity and centrally city based location.
Operational Hours:
Monday to Friday: 08.00 - 18.00
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Mobile Devices
- Locksmith
- Apache
- Mechanical Knowledge
- Auto Body Repair
- Roofing
- Schematics
- Soldering
- Appliance Repair
- Equipment Repair
- Power Tools
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
