Complaints Specialist
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Job Location:
Cheltenham - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At PortmanDentex were committed to delivering exceptional patient experiences and we know that listening and responding to feedback is key to that mission. Were looking for a proactive and compassionate Complaints Specialist to champion our efforts in resolving concerns with empathy efficiency and professionalism.
In this pivotal role youll be instrumental in safeguarding our reputation and enhancing our service standards. By analysing feedback and identifying trends youll help shape improvements across our operations ensuring we continue to exceed expectations.
If youre passionate about making a meaningful impact and thrive in a people-first environment wed love to hear from you.
Qualifications :
We welcome your application to our Complaints Specialist vacancy if you have the following qualifications and skills:
- Demonstrated experience in handling complaints customer service or a related field
- Exceptional communication and interpersonal skills with confidence in navigating sensitive conversations
- A keen analytical approach with the ability to draw insights from data and recommend meaningful improvements
- Comfortable using CRM platforms and digital tools to track and manage feedback
- A solid understanding of governance frameworks and compliance best practices
Additional Information :
In addition to a competitive basic salary our benefits also include:
- Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme
- Additional Reward: bonus scheme based on practice performance
- Extra Leave: Birthday off and option to buy 3 more days
- Family Support: Enhanced maternity/paternity leave
- Financial Security: Life assurance and pension scheme
Application process
When you click apply well just need your CV and contact details along with the answer to four quick questions and your application will be complete! Youll get a response as quickly as we can whatever the outcome of your application.
Ready to join us Click apply to take the next step in your career.
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We are an equal opportunity employer and value diversity equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race religion or belief sex sexual orientation gender reassignment pregnancy or maternity marital or civil partner status disability age or nationality.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
