sales engineer sells complex technical products or services by understanding customer needs and providing tailored technical solutions acting as a bridge between clients and technical teams. Responsibilities include conducting product demonstrations developing customized proposals offering pre- and post-sales technical support gathering client feedback for product development and assisting with sales strategy and target achievement. The role requires a blend of strong technical expertise and excellent communication and sales skills.
Key Responsibilities
Technical Sales & Solutions:
Understand clients technical challenges and provide suitable product solutions.
Deliver technical presentations and product demonstrations to prospective clients.
Develop and customize technical proposals to meet specific client requirements.
Customer & Sales Support:
Collaborate with sales teams to identify opportunities and support complex sales cycles.
Build and maintain strong relationships with existing and potential customers.
Provide pre-sales technical assistance and product training to customers.
Offer after-sales support troubleshooting issues and recommending upgrades.
Product & Market Feedback:
Act as a liaison between sales and product development teams to communicate client needs.
Gather client feedback and competitive intelligence to inform product improvements.
Sales Operations:
Help negotiate and close sales by agreeing on terms and conditions.
Meet sales targets and contribute to customer satisfaction and business growth.
Essential Skills & Qualifications
Technical Proficiency: A strong understanding of the products services and the technical field in which you work.
Communication Skills: Ability to explain complex technical information to both technical and non-technical audiences.
Problem-Solving: Ability to identify and solve client problems and suggest system improvements.
Sales Acumen: Skills in persuading clients negotiation and achieving sales goals.
Interpersonal Skills: Strong customer service relationship-building and teamwork skills.
Educational Background: Typically requires a bachelors degree in an engineering business or a related technical field.