Customer Success Manager / Operation

Surat - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Success Manager / Operation

Location: Surat (Onsite)

Experience: 1 3 years

Education: B.E./ in Computer Science IT or related field

We are looking for a Customer Success Manager / Operation with a Computer Science background to manage the entire customer lifecycle from lead generation to client retention. This role blends sales and customer success requiring strong communication problem-solving and technical understanding.

Key Responsibilities

Manage the complete customer journey: prospecting onboarding relationship management and retention.
Conduct product demos and explain technical aspects to clients effectively.
Act as the main point of contact for client queries support and escalations.
Monitor client adoption and ensure successful product usage.
Identify upselling and cross-selling opportunities to drive growth.
Maintain CRM records and prepare periodic performance reports.
Collaborate with internal teams to improve customer experience.

Requirements

Bachelor s degree in Computer Science IT or related field.
1 3 years of experience in Sales Customer Success or Account Management.
Excellent communication and relationship-building skills.
Ability to understand and explain technical concepts clearly.
Proficiency with CRM tools (Zoho HubSpot or similar).
Comfortable working in a fast-paced startup environment.

Job Title: Customer Success Manager / OperationLocation: Surat (Onsite)Experience: 1 3 yearsEducation: B.E./ in Computer Science IT or related fieldWe are looking for a Customer Success Manager / Operation with a Computer Science background to manage the entire customer lifecycle from lead gener...