Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role/Job purpose
As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate with at least 2 years of experience into Customer Support working on Chats Calls and Emails. You handle complex issues with ownership and empathy across phone chat and email - delivering outstanding customer experiences while adapting to change navigating ambiguity and upholding Wises mission of money without borders.
Key responsibilities
Provide high-quality support via phone chat and email with a focus on end-to-end case resolution.
Resolve Customer contacts and queries with sound judgment empathy and minimal escalation.
Meet performance targets across KPIs such as resolution rate quality and handling time.
Demonstrate advanced product and process knowledge for the assigned region or queue.
Communicate clearly and professionally adjusting tone and style based on customer context.
Maintain accurate records using standardized case-handling processes.
Follow security and data privacy procedures across all channels.
Proactively contribute to knowledge sharing team discussions and continuous improvement.
Take responsibility for your own learning and development through performance feedback Wises Career Map and coaching from Team Leads.
Embody and uphold Wises values in daily interactions.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
