Customer Service Trainee with English
Customer Service Trainee with English
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Job Description
Michelin is hiring!
With the Michelin all-season internshipsyou can take your first step towards a career and not just a job. All-season internships give you the flexibility you need: various domains to train in part-time or full-time schedule multiple sessions throughout the year with varying durations (3 to 12 months depending on the department).
Lets inspire motion for life! No matter what career path you choose an internship in Michelin can prepare you for the journey ahead.
Mission:
The Customer Data Analyst Trainee ensures customer satisfaction by
managing their requests and complaints.
What were looking for:
- Bachelors degree;
- Fluency in English (at least B2 level);
- Customer support or invoicing experience;
- Problem solving skills and customer-oriented approach;
- Team-worker attitude and proactivity;
- Analytical skills;
The Customer Success Specialist will be responsible for:
Request and complaint management:
- Proactively interact with the customer;
- Provides clear and accurate information regularly and promptly;
- Organize regular telephone contacts to review the business with the customer;
- Capture customer requests and complaints;
- Responds in accordance with expectations in terms of quality and deadlines;
- Respond to offers: Considers and responds to customer commercial requests proposing - if necessary - alternative solutions;
- Analyzes and offers appropriate solutions or a response to issues raised by customers sales staff and internal partners;
- Performs initial analysis of the causes of the problem and implements appropriate corrective actions to avoid its recurrence;
- Contact follow up and make an assessment with the customer of the order portfolio.
Sales Support;
- Takes advantage of the opportunity to up-sell and cross-sell in response to customer orders requests and portfolio management.
What were offering:
- Learning opportunities that will help you develop your competencies for the future;
- Real business challenges;
- Attractive salary and benefits package;
- A flexible schedule with the possibility to work from home;
- An experienced mentor to guide you;
How we recruit:
Once you submit your application one of our recruiters reviews it. If your profile fits our role:
- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online depending the context) interview with a recruiter and the hiring manager.
LETS INSPIRE MOTION FOR LIFE
Where do success and ideas come from We strongly believe they come fromcollective intelligence.
Our talents people and employees are the source of purposeful and sustainable innovations. Thats why we care about developing and enhancing their strength and we ensure them atailored professional journeyacross units and countries.
What drives us is the spirit of unlimitedinnovation which we all possess. Our goal is to cultivate and nurture that spirit by questioning the status quo improving our way to do things. Therefore we are always optimistic to overcome the challenges of tomorrow.
Thats our mission as an employer:inspiring innovation in all of us to build a better life in motion for you and for everyone.
Michelin a leader in the field of tires is dedicated to sustainably enriching the mobility of goods and people through the production distribution and marketing of tires for each type of vehicle. It also offers innovative business support services digital mobility services and publishes travel hotel and restaurant guides maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova) as well as a commercial network and a center for shared services in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.
#LI-Hybrid
Required Experience:
Intern
Employment Type
Trainee
