Order Management – Domain Trainee – French – hybrid Bucharest

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting you to apply for the role of Order Management Domain Trainee French hybrid Bucharest

Responsibilities
Customer & Order Management
Lead the design and optimization of order management workflows to ensure scalability efficiency and compliance.
Serve as the escalation point for complex customer order issues providing expert-level resolution and guidance.
Monitor and analyze order trends to proactively identify risks inefficiencies or improvement opportunities.
Own the end-to-end order lifecycle ensuring alignment with business objectives and customer satisfaction.
Reporting & Documentation
Develop and maintain advanced reporting dashboards to track KPIs SLAs and operational performance.
Lead internal audits and ensure readiness for external compliance reviews (e.g. SOX ISO).
Oversee the governance of SOPs ensuring they reflect best practices and are regularly updated based on process changes or system upgrades.
Cross-functional Support
Act as the key liaison between Order Management and IT Finance Supply Chain and Commercial teams to drive system enhancements and process alignment.
Lead cross-functional workshops to identify pain points and co-create solutions.
Represent Order Management in strategic planning meetings and transformation initiatives.
Team Collaboration & Training
Design and deliver advanced training programs for new hires and existing team members focusing on process excellence and system proficiency.
Mentor team members on root cause analysis continuous improvement methodologies (e.g. Lean Six Sigma) and stakeholder management.
Foster a culture of knowledge sharing and continuous learning within the team.
Process Improvement & Innovation
Champion digital transformation initiatives including automation AI tools and ERP enhancements.
Conduct gap analyses and lead projects to close process or system deficiencies.
Benchmark internal processes against industry standards and recommend strategic improvements.

Qualifications we seek in you!
Minimum Qualifications
University degree required (preferably in Economics Business Supply Chain Management or related fields)
Advanced proficiency in French (C1) and strong business communication skills in English (B2/C1).
Extensive experience with SAP (SD/MM modules) and advanced Excel (pivot tables macros data analysis).
Experience in Order-to-Cash (OTC) Order Management Supply Chain or Logistics with demonstrated ownership of complex processes.
Preferred Qualifications
Experience leading cross-functional projects or initiatives in a multinational or matrixed environment.
Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions.
Proven track record of process optimization automation or digital transformation in order management.
Excellent stakeholder management and influencing skills across business units and geographies.

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.