Office & Client Experience Manager
Office & Client Experience Manager
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Job Description
Office & Client Experience Manager
Are you a highly organized client-focused professional with a knack for marketing and a passion for creating exceptional experiences Were looking for a dynamic Office & Client Experience Manager to be the welcoming face of our team setting the tone for every client interaction and helping to amplify our brands presence. This pivotal role blends expert client management creative marketing initiatives seamless event coordination and strategic social media engagement to ensure a first-class experience from start to finish.
What Youll Do:
- Be the First Impression: Serve as the primary point of contact for new and existing clients delivering a warm and professional welcome that sets the stage for a positive journey.
- Cultivate Client Relationships: Master client inquiries proactive follow-ups and relationship-building with an unwavering focus on exceptional service and satisfaction.
- Drive Growth: Engage with leads to guide them toward successful mortgage applications turning interest into action.
- Amplify Our Brand: Collaborate closely with the team and Branch Manager to strategize and execute innovative marketing campaigns that elevate our brand and services.
- Create Engaging Content: Assist in crafting and distributing compelling marketing materials including impactful customer mailers dynamic social media content and engaging live event promotions.
- Orchestrate Unforgettable Events: Plan organize and promote events designed to enhance our brand ensuring they are memorable experiences for our valued clients and partners.
- Boost Our Online Presence: Help manage and grow our social media platforms by consistently posting engaging content that boosts brand visibility and connection.
- Show Client Appreciation: Oversee the thoughtful preparation and distribution of client appreciation items such as personalized gift cards and heartfelt handwritten thank you notes.
- Ensure Smooth Operations: Handle essential general office management duties to keep our workspace running efficiently and effectively.
What Youll Bring:
- Exceptional Communication: Outstanding verbal and written communication skills with the ability to connect authentically with diverse audiences.
- Proven Experience: A solid track record in client relations marketing execution event coordination and social media management.
- Detail-Oriented & Organized: Impeccable attention to detail and superior organizational skills to manage multiple priorities seamlessly.
- Tech Savvy: Proficiency with CRM software various social media platforms and essential marketing tools.
- Mortgage Industry Knowledge (A Plus!): Experience within the mortgage industry is a strong advantage.
- Creative Flair (A Plus!): Familiarity with Canva and graphic design principles is a welcome bonus.
This role is perfect for someone who thrives in a fast-paced environment loves interacting with people and enjoys contributing to both the operational excellence and the public image of a growing team.
Required Experience:
Manager
Employment Type
Full Time
