Customer Service Representative
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Job Location:
Any - Lebanon
Monthly Salary:
Not Disclosed
Posted on:
22-09-2025
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative provides customer service to clients in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including:
Provide administrative support to Account Executive and Account Manager.
Assist Account Executives/Managers in coordinating all aspects of client activities.
Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email.
Handle multiple types of customer experience inquiries resolve service concerns document
customer requests and complete changes to policies which do not require a license.
Effectively manage claim inquiries and follow up.
Contact insurance carriers for acknowledgement status and potential escalation for pending claims.
Assist with billing retrieval and follow up with clients for payments and documentation.
Assist with Mortgagee change requests.
Assist with documentation for quotes received policies issued and endorsements.
Assist account management team with eligibility requests.
Assist with billing audits and correcting errors by providing the necessary documentation.
Enter and update client policy information in agency management system Epic.
Update and organize client files and records.
Data entry and research.
Assist with projects as needed to support team and agency.
PLEASE READ: This is a full-time position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month.
Qualifications :
- Highly fluent in both English and Arabic
- 2 years of professional work experience
- 1-2 years of experience in customer service
- Excellent working knowledge of Microsoft Word Excel and PowerPoint.
- Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks
- The ability to work in a fast-paced environment where time-management and
prioritization skills are essential - Detail-oriented and systematic in their working style
- Able to quickly learn new critical internal work management software
- Access to a high-functioning computer and exceptional internet connection
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
