Junior Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
16-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Description
Junior Customer Service Representative
Position: Junior Customer Service Representative
Department: Customer Service
Location: Sin El Fil
Job Summary:
The Junior Customer Service Representative is responsible for providing first-level support to EVO wallet users ensuring prompt resolution of inquiries and delivering an excellent customer experience. This role requires strong communication skills attention to detail and the ability to handle user concerns professionally and efficiently.
Key Responsibilities:
- Respond to customer inquiries via email chat and phone in a timely and professional manner.
- Assist users with account setup troubleshooting login issues and navigating the wallet platform.
- Provide accurate information about product services and policies.
- Escalate complex issues to the senior customer service team or relevant departments.
- Follow up with customers to ensure their issues have been resolved.
- Collaborate with the product and technical teams to communicate common issues or improvement areas.
- Stay updated on company policies new features and compliance requirements related to wallet operations.
Qualifications & Skills:
- Bachelors degree in Business Administration Communications or related field (preferred but not mandatory).
- 02 years of experience in customer service preferably in fintech banking or technology.
- Excellent verbal and written communication skills in English & Arabic French is a plus.
- Strong problem-solving and active listening skills.
- Positive attitude team player and customer-first mindset.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
