Resident Service Coordinator
Resident Service Coordinator
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Job Description
Atlantic Pacific Companies is a dynamic industry leader with a growing and diverse portfolio of properties throughout Florida Georgia Texas California North Carolina and Washington D.C.
We are looking for passionate people who enjoy challenges and helping others. Does this sound like you Join us!
Our Company is seeking: An experienced and highly motivated Apartment Resident Service Coordinator for our Affordable Communities The Arbor at Wayforest and The Residences at Arbor Oaks of 312 units in Houston TX.
Job Type-Full-Time
Reliable Transportation Required
Job Description Summary
As a Resident Services Coordinator you will respond to resident inquiries and concerns provide community information and conduct move-in orientations to ensure a smooth transition for new residents. You will also follow up with residents after services are performed to ensure their satisfaction. Above all were looking for someone passionate about exceeding resident expectations and providing exceptional service.
What You Will Do:
- Support the Assistant Property Manager with renewals rent collection service requests resident communication and other administrative duties.
- Foster resident retention through exceptional day-to-day interactions via in-person phone and email communication encouraging positive online reviews.
- Take ownership of resident concerns with a solutions-oriented approach and timely support from management.
- Schedule and conduct move-in and move-out inspections ensuring quality and resident satisfaction.
- Coordinate move-in orientations promoting a positive resident experience.
- Manage inventory of leasing and management products such as collateral and move-in amenities.
- Perform duties of a Leasing Coordinator as needed supporting the property.
- Assist with company/vendor-sponsored resident events and community-wide communications.
- Maintain high standards for leasing office appearance tour paths and model apartments.
- Review unit turn requirements and conduct final inspections before move-ins.
- Provide move-in gifts for new residents and ensure exceptional customer service to all residents vendors and colleagues.
- Handle resident issues conflicts and complaints professionally escalating to management when necessary.
- Comply with company policies and procedures safety regulations and applicable laws.
- Participate in company training programs related to accounting fair housing marketing and customer service.
- Perform other duties as required.
What You Bring:
- High School Diploma or equivalent
- Proficiency in Microsoft Excel Word PowerPoint and Outlook
- Strong interpersonal skills and business vocabulary to represent the company effectively
- Excellent oral and written communication skills
- Strong writing proofreading and editing abilities
For more information please visit Our Website
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Atlantic Pacific Companies is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions
Required Experience:
IC
Employment Type
Full-Time
