Client Services Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you a problem solver Highly motivated Client focused Do you thrive in high pressure situations Have a passion for service and excellence Answered yes Join our team we might be just what you are looking for.
The Role:
- Analysis and interpretation of licencing requirements
- Finding Solutions to complex and bespoke liceencing requests
- Assist clients on queries relating to software licencing billing and contract renewals
- Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences andprocessing of invoices
- Drafting quotations for new and additional licence requests
- Assist with client queries with the Senior Coordinator
Qualifications
The Requirements:
- Proven track record of handling complex queries and tasks in a pressurised environment
- Excellent attention to detail with the ability to accurately review the quality of own output.
- Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
- Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
- Experience in interpreting legal contracts
- Experience understanding and working with financials and invoices Flexible with a can do attitude with the determination to solve problems and seek solutions
- Strong verbal and written communication skills.
- Proven administration and organisational skills with the ability work on own initiative juggle tasks and prioritise work.
- Preferred IT skills with an aptitude for easily learning new IT systems and computer skills.
- An eye for detail and excellence
- Proven to be an effective team member to contribute to their own team as well as other parts of the business.
At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
ICTTECH CB202510R
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
WTWH Media LLC is an integrated b2b media company serving the electronics, design engineering, hospitality, life sciences, renewable energy, retail and robotics markets with more than 45+ web sites, 12 events, 7 print publications and custom digital marketing services.
