Learning Experience Manager

Job Description: Learning Experience Manager
The Learning Experience Manager will be responsible for coordinating organizing and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to:

Maintain Training Schedule for Tijuana Sites: This is to be worked on daily to ensure transparency with other departments
Update all Spreadsheets for rosters for Tijuana Team: This is to be worked on daily as employees are added or deleted.
Create Seats for New Training Staff: This includes updated job descriptions duties and pay ranges
Interview for New Training Staff: This should include interview questions regarding skillset and culture
Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations
Set Job Expectations with Training Staff: This includes all policies and procedures for training staff
Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured
Develop Training Staff and Leadership with education and certifications: In the area of continued education trainers are expected to take classes/certs
Observe Training Staff during training classes: To maintain excellence in their performance observations will be conducted
Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise
Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly
Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function
Document information on each Training Staff Member: Maintain electronic records to each trainer
Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department
Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience
Develop training courses to further educate current employees: To further educate our employees for possible higher positions
Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production
Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
Define and allocate the financial and technical resources and personnel necessary for the design implementation review evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.

Qualifications
Five years of training experience
Two years of BPO management experience
Two years of BPO Experience
Strong written and verbal communication skills

Strong coaching and mentoring skills
Strong will to learn and adapt to quick change
Proficient in Microsoft Office and Google Suite applications required
Strong confident and effective verbal and written communication skills are required.
Strong interpersonal conflict management and mentoring skills
Ability to work on a flexible schedule including weekends holidays evenings and long hours.
High energy enthusiastic motivational training style
Strong organizational planning project management problem resolution communication presentation facilitation and influencing skills are required.

About TaskUs
TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery and ridesharing HiTech FinTech and HealthTech.

As of June 30 2021 TaskUs had approximately 31500 employees across twenty locations in the United States the Philippines India Mexico Taiwan Greece Ireland and Colombia.