Pacifica Hotels is looking for an outstanding Guest Service Manager to join the team at Riviera Beach House. The Guest Service Manager will be hands-on team-oriented and professional with high standards and the drive to exceed our guests expectations on a daily basis. $250 Cash Bonus Offered! Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise train coach and retrain Guest Service Team on systems processes procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Teams performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards reservations correspondence and no-shows and signatures on file.
- Oversee and manage social media accounts.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to the front office team to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned requested or deemed necessary by management.
*This is a non-exempt role Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $27 - $29.00/hr. depending on experience |
Required Experience:
Manager
Pacifica Hotels is looking for an outstanding Guest Service Manager to join the team at Riviera Beach House. The Guest Service Manager will be hands-on team-oriented and professional with high standards and the drive to exceed our guests expectations on a daily basis.$250 Cash Bonus Offered!Essentia...
Pacifica Hotels is looking for an outstanding Guest Service Manager to join the team at Riviera Beach House. The Guest Service Manager will be hands-on team-oriented and professional with high standards and the drive to exceed our guests expectations on a daily basis. $250 Cash Bonus Offered! Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise train coach and retrain Guest Service Team on systems processes procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Teams performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards reservations correspondence and no-shows and signatures on file.
- Oversee and manage social media accounts.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to the front office team to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned requested or deemed necessary by management.
*This is a non-exempt role Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $27 - $29.00/hr. depending on experience |
Required Experience:
Manager
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Job Location:
Monthly Salary:
$ 27 - 29
Posted on:
30+ days ago
Vacancies:
1 Vacancy
