Service Coordinator
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Service Coordinator supports field service operations by scheduling service technicians coordinating customer service requests and managing service work orders. This role serves as the primary point of coordination between customers technicians and internal teams to ensure timely accurate and professional service delivery.
Key Responsibilities
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Schedule and dispatch service technicians for inspections preventive maintenance repairs and emergency service calls
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Coordinate technician schedules based on availability skill set location and job priority
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Communicate schedules changes and updates to technicians and customers
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Receive and process incoming service requests via phone and email
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Create update and close service work orders with accurate documentation
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Track open service calls and follow up to ensure timely completion
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Support billing accuracy by confirming labor hours and service details
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Maintain clear communication with service management technicians and customers
Qualifications
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Experience in service coordination scheduling dispatch or administrative support preferred
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Strong organizational skills with attention to detail
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Clear and professional communication skills
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Ability to manage multiple priorities in a service-driven environment
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Basic computer proficiency including scheduling and service systems
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Reliable dependable and team-oriented
Preferred Experience
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Experience supporting field service technicians
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Familiarity with industrial construction crane or heavy equipment environments
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Experience using service or dispatch software
Work Environment
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Office-based position with frequent phone and computer use
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Occasional overtime may be required to support service needs
Equal Employment Opportunity
The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status in accordance with applicable law.
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
