Membership Specialist

Mystic, CT - USA

Hourly Salary: USD 17 - 19

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Membership Specialist plays a vital role in the Membership team by actively promoting and selling memberships processing transactions accurately and delivering excellent customer service. This position serves as a key frontline contact for visitors helping to grow and maintain the Museums membership base. Reports to the Associate Director of Membership.

Key Responsibilities

Work either in the Membership Lounge or at the Museum gates on weekends and busy periods to promote and sell memberships to visitors
Work in a CRM database daily looking up records creating new records and searching for information
Work collaboratively within the department to fulfill card requests guest passes and generate digital membership cards
Process new memberships renewals and upgrades efficiently and accurately
Actively promote programmatic ticket sales new memberships renewals and upgrades
Provide clear and engaging information about membership benefits programs and special events
Respond promptly and professionally to membership inquiries via phone email and in person
Maintain accurate membership records and ensure timely data entry in CRM (Tessitura)
Collaborate with other Museum departments including Visitor Services to ensure a seamless and positive experience for members
Support on-site logistics for membership-related activities and events
Uphold all Museum policies and deliver a high standard of customer service
Perform other duties as assigned

Requirements

Previous sales or customer service experience preferred ideally in a museum retail or hospitality setting
Ability to work on weekends
Strong interpersonal and communication skills
Comfortable working with the public and handling multiple transactions efficiently
Proficiency in Tessitura (or a similar CRM platform) preferred
Detail-oriented with good organizational skills
Ability to work independently and as part of a team

Required Experience:

Unclear Seniority