Unit Supervisor (NCS) Mayor's Office of Employment Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $28.80 Hourly

Starting Pay:

$23.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact both on the job and in the community while serving its citizens. Join us in making Baltimore a great place to live and the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical prescription drug dental vision optional life AD&D and FSA plans. This office also supplies wellness programs support groups and workshops. You can learn about our benefits here:

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

About the City of Baltimore Mayors Office of Employment Development:

The Mayors Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers to enhance and promote the local economy. At MOED we view our mission broadly to deliver economic justice to our city! To us economic justice means creating an equitable workforce system for all residents especially those who have been generationally and systemically disadvantaged one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper a workforce system that works.

YouthWorks is one of Baltimore Citys youth employment programs under the Mayors Office of Employment Development. Baltimore city residents aged 14-21 are connected with work opportunities where they earn money while gaining workforce skills and experience. Youth workers gain exposure to career opportunities and pathways and have access to financial education. YouthWorks is committed to ensuring access for those most impacted by generations of systemic and institutional racism youth receiving public assistance low-income families and youth involved with the Department of Juvenile Services.

Job Summary:

This is a customer service position responsible for managing and supervising unit staff and ensuring compliance with policies and procedures. Key duties include the management of approximately 60 100 worksites employingyouth. Unit Supervisors are also responsible for identifying and developing work opportunities for youth approving worksite applications conducting visits and facilitating program-related events.

Essential Functions:

• Manage and supervise unit staff ensuring adherence to policies and procedures.
• Lead and assist with trainings meetings and ongoing coaching for staff.

• Identify and recruit quality virtual and in-person work opportunities for youth
• Review and approve worksite applications work plans and job descriptions
• Assist youth and worksites with completion of YouthWorks application
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
• Coordinate and facilitate program-related events such as registration sessions job fairs community events etc.
• Visit worksite locations to distribute YouthWorks materials
• Resolve document and file all youth and worksite concerns and issues

• Oversee and manage youth timesheet and payroll processing and resolve payroll-related issues

• Communicate YouthWorks program information to youth worksites and other stakeholders

• Represent the Agency and customer service philosophy policy and procedures with the utmost integrity
• Perform other related work assignments as directed

Minimum Qualifications:

Experience: At least three years of experience working in the human services field with youth programs. At least three years of supervisory experience. At least three years of customer service experience.

Additional Requirements:

• Ability to pass a mandatory criminal background check
• Valid drivers license and access to a reliable personal vehicle to travel to partnering worksites and organizations
• Must be willing to use personal vehicle for the completion of assigned duties daily as needed.
• Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday
• Must be flexible to work some evening and weekend hours

Licenses Registrations and Certificates: Have a valid Maryland Class C Noncommercial drivers license or an equivalent drivers license and eligible to obtain a Baltimore City drivers permit. PROVISIONAL DRIVERS LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVERS LICENSE WITH APPLICATION AT TIME OF APPLYING.

Knowledge Skills & Abilities:

• Solid ability to operate Microsoft Office software
• Proficiency in virtual communications platforms (Microsoft Teams Zoom Google Meets etc.)
• Ability to speak and converse with audiences of varying sizes in-person and virtually
• Solid data entry ability
• Solid time management skills to effectively manage multiple priorities
• Solid verbal and written communication skills
• Solid staff management skills
• Analytical skills adapting readily to changing priorities detail-oriented and ability to maintain confidentiality.
• Solid skills to quickly evaluate service delivery issues and identify resolution

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons including current City employees selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The City of Baltimore prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital status military service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER