Manager- London Market Quality Assurance
Manager- London Market Quality Assurance
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistance Manager & Manager (London Market Quality Assurance)
We are seeking a detail-oriented and experienced Quality Checker to support our operational teams within the London Market insurance sector. The successful candidate will ensure that underwriting claims and data entry processes meet defined quality standards and compliance requirements.
Responsibilities
Review and audit processed documentation related to underwriting claims and policy administration.
Ensure accuracy completeness and compliance with London Market regulations company guidelines and client SLAs.
Provide feedback to processing teams to support continuous improvement.
Maintain accurate records of checks conducted including error types and frequency.
Collaborate with QA Leads and Managers to identify trends and recommend training or process improvements.
Participate in calibration sessions to align on quality expectations.
Assist with internal and external audits as required.
Support onboarding of new staff with QA insights and guidance.
Qualifications we seek in you!
Minimum Qualifications
Proven experience in a quality checking QA or auditing role within the London insurance market Lloyds market experience preferred.
Familiarity with insurance documentation (slips endorsements bordereaux claims).
Strong knowledge of compliance regulatory standards and data protection requirements.
Excellent attention to detail and analytical skills.
Strong communication and interpersonal skills for delivering feedback constructively.
Proficient in MS Office especially Excel; experience with QA tools is an advantage.
Graduate
Preferred Qualifications/ Skills
CII certification or progress toward it (e.g. Cert CII).
Experience with systems like Sequel ECF or PPL.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
